Help & Contact

Email: info@morellea.com

• Business hours: Mon–Fri
• Include order number, full name and photos if relevant

• Orders placed before 14:00 CET are typically processed the same business day.
• Once placed, changes/cancellations are not guaranteed.

• Processing time: 1–3 business days.
• Tracking link provided after dispatch.
• We cannot revise the address after handover to the carrier.

EU residents may withdraw within 14 calendar days from delivery.

• Email within 14 days to request return: info@morellea.com
• Items must be unused, with all original tags and packaging.
• Return shipping costs are the customer’s responsibility.
• Refund issued within 14 days after receipt and inspection.
• Non-returnable unless faulty: lingerie, bodysuits, swimwear, earrings, hygiene-sealed items once opened.

Unauthorized returns will not be processed.

Outside the EU, returns are not available unless the item arrives faulty.

Notify within 48 hours of delivery with:

• photos of the product
• the defect or issue
• packaging and shipping label

If confirmed faulty, a replacement or refund is offered depending on availability.

We do not offer exchanges. If eligible for return, please return first and place a new order.